Our client is a small business with 15 service providers who work solely in the field rather than in an office environment. When the client came to EBS, administrators were hand entering written records of service dates and times into an Excel ledger based on service providers’ emails sent weekly. Everything but the Spider analyzed the current business practices and proposed an online system in conjunction with a client receipt system that has eliminated data entry errors, reduced lost revenue due to service providers’ tracking errors, and reduced administrative staff time matching client checks to service dates. The system created by EBS has also enhanced client relationships with the company through an increase in professionalism and branding through the offline practices implemented as well as a robust invoicing/statement process that allows clients to match their receipts given at time of service to their online statements produced online.
This application is an excellent example of our projects for small businesses that enhance client management, increase employee accountability, reduce accounts receivable with consistent automatic billing, and make a complex multi-level and percentage based payroll method manageable.